Autodesk Support
VIS is a growing Autodesk reseller recognized as a business focus technology leader, uniquely positioned to provide cutting edge visualization services and Autodesk software services to all industries. VIS is comprised of CAD and visualization professionals with extensive backgrounds in engineering and digital artistry who are dedicated to giving our clients the competitive edge.
Autodesk Service and Support Contract Options
Choose the plan that best supports your company needs. VIS will then assign an industry leading application engineer to keep your organization and personnel productive and profitable.
Support Hours: Monday - Friday, 8 a.m.-7 p.m. ET
| Base | Productivity | Complete |
| Pricing |
$150-300
per seat |
$300 |
Per Block |
| Support Hours |
Unlimited |
2 |
5 hours = $750
10 hours = $1,500
25 hours = $3,750
50 hours = $7,500 |
| Phone Support |
yes |
yes |
yes |
| Email Support |
yes |
yes |
yes |
| On-line Support |
yes |
yes |
yes |
| How-to Support |
Installation trouble shooting and configuration issues only |
yes |
yes |
| On-site Support |
On-site fees are billed at a rate of 1.5 hours per hour on-site. Expenses may be included to cover travel outside reasonable distance. |
no |
On-site fees are billed at a rate of 1.5 hours per hour on-site. Expenses may be included to cover travel outside reasonable distance. |
Notes:
- Base plan covers installation trouble shooting and configuration issues only.
- On-site support is not covered by the Productivity plan.
- SLA response time is 2 hours
- On-site fees are billed at a rate of 1.5 hours per hour on-site. Expenses may be included to cover travel outside reasonable distance.
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